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FAQ

  • I just placed an order. When can I expect to receive my items?
    We ship via UPS Ground and USPS (United States Postal Service). Most in-stock items are shipped within two business days of receipt of your order and will be delivered within 10-14 business days. We will let you know if an item is out of stock. To ensure the safety of fragile items, your complete order may not be shipped in the same package. The full shipping and handling fee is free. Shipping and handling include order processing, packaging, handling and shipping.
  • Do you offer expedited shipping?
    We currently offer expedited shipping through USPS in addition to standard shipping rates. For overnight delivery or other shipping concerns, please call please call 805-570-0270 or email info@thefolkartmarket.com for assistance.
  • Do you ship internationally?
    We currently do not ship outside of the United States. For service to Alaska, Hawaii, Puerto Rico, and US Possessions, please call 805-570-0270 or email info@thefolkartmarket.com for pricing and details.
  • Do you offer local pickup?
    Yes, we do offer local pickup from our office in Albuquerque. For assistance, please call 805-570-0270 or email info@thefolkartmarket.com
  • How do I return an item?
    If you are not completely satisfied with your purchase, you are able to return your item within 30 days of receipt. Sale items are final sale and not returnable. Returns will be made to the form of payment originally used for the purchase. Shipping and handling are non-refundable. Please note that we cannot accept items that have been damaged, altered, or worn. Please call 805-570-0270 or email info@thefolkartmarket.com to begin the return process. Packages should be mailed to: The Folk Art Market 601 Camino Del Bosque NW Albuquerque, NM 87114 In the event of a returned item, the customer will be responsible for shipping costs.
  • The items I ordered arrived damaged.
    If your package appears to be damaged upon arrival or if the items inside appear damaged, please contact us so that we may arrange inspection. Please keep all the original packing materials.
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